Returns & Exchanges

At Zimaya Perfumes, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy with your order, you may return unopened and unused items within 30 days of delivery for a full refund.

1

Initiate Your Request

Contact our customer concierge team via email with your order number and reason for return to receive a Return Authorization.

2

Secure Packaging

Carefully pack the perfume in its original, cellophane-wrapped packaging to ensure the glass bottle remains protected during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our warehouse receives and inspects the fragrance, your refund will be processed to your original payment method within 5-7 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing